House Policy

Premise Name: Antonez Pty Ltd T/A Panezski Artisan Distillery
Date: June 2023    License No: 224357
Panezski Artisan Distillery will provide a safe, friendly and enjoyable atmosphere for guests and community members to meet and socialise in a responsible environment.
Responsible Service of Alcohol
  • An approved RMLV (Responsible Manager of Licensed Venues) will always be on site or readily available.
  • All staff involved in the sale or supply of alcohol are trained in RSA (Responsible Service of Alcohol).
  • A register and copy of Statement of Attainment by staff are kept by management.
  • Management constantly reinforces RSA principles and practices in everyday trade.
  • Management support staff who practice and enforce RSA learning’s.
  • A register is kept of all RSA incidents and actions taken.
  • Minors will only be allowed on premises as an employee, or as an invited guest to a private function, or if accompanied by a responsible adult, and must stay in the company of the responsible adult.
  • A responsible adult is defined as a parent, step-parent, guardian, or an adult who has parental rights, duties and responsibilities in relation to the minor.
  • Minors will not be served alcohol.
  • Individuals procuring alcoholic drinks for minors will be removed from the premises.
  • All patrons are required to provide acceptable evidence of age when there is any doubt they are under the age of 25 years.
  • All staff are trained in what constitutes acceptable evidence of behaviour under the Liquor Act 1992.
  • Management support staff who practice and enforce ID checking.
Unduly Intoxicated and Disorderly Guests
  • All staff are trained to identify signs of undue intoxication.
  • Unduly intoxicated guests will not be served alcoholic drinks but can be offered alternatives (water, tea, coffee or soft drinks).
  • Management support staff who do not serve unduly intoxicated guests.
  • All staff continually monitor levels of undue intoxication of all guests.
  • Management and Staff endeavour to meet the duty of care obligations for all guests.
  • Guests using foul language, acting rude, aggressive, abusive or violent manner towards staff or other guests will be removed from the premises.
  • Unduly intoxicated guests will be asked to leave the premises.
  • A taxi can be called for unduly intoxicated guests to take them home safely. 
Responsible Hospitality Practices Panezski Artisan Distillery WILL:
  • Provide tap water free to all guests.
  • Sell light or mid-strength options.
  • Encourage you to monitor and control your consumption of liquor.
  • Deter you from rapid and excessively consuming liquor.
  • Serve half measures of spirits if requested.
  • Supply liquor in standardised quantities that can be recognised by you.
  • Provide information and assistance with transport options including calling a taxi for you.
Panezski Artisan Distillery WILL NOT:
  • Serve triple spirit measures in any size glass.
  • Serve jugs of spirits.
  • Allow bulk ordering at any time.
Staff Training
  • Management encourages all staff to be trained efficiently and effectively to carry out their role.
  • All staff have signed off and agree to work accordingly to this published House Policy.
  • Regular staff meetings are held to ensure staff are kept informed of changes in the industry.
  • Records are kept of all staff meetings.
  • Panezski Artisan Distillery at all times endeavour to provide adequate staffing to meet the service needs of guests.
Advertising and Promotions
  • Management and staff will not promote free or heavily discounted drinks encouraging irresponsible drinking.
  • Management and staff do not promote behaviour that encourages harassment of guests and staff.
  • Management will at all times ensure that any advertising or promotions:
  • Comply with the ‘Advertiser Code of Ethics’
  • Will not promote false, misleading or deceptive information
  • Does not offend prevailing community standards
  • Does not promote free alcohol and multiple quantities of alcohol
  • Acts in a manner that is responsible
  • Does not promote discounted drinks or promotions that encourage binge drinking
  • Has consent of persons prior to publishing anything that identifies a guest in any advertising run by Management
Noise and Amenity
  • We respect our neighbours and ask you to respect them too.
  • We monitor entertainment and guest noise levels to comply with all prescribed acceptable noise levels as outlined with the Queensland Liquor License guidelines.
  • We scrutinise behaviour in and around the vicinity of our premises.
  • We have a fire safety plan which is maintained and reviewed on a regular basis.
  • We have provided appropriate lighting around the vicinity of the premises for your safety.
Consultation with Community
  • Management regularly attends local licensee forums and meetings.
  • Management actively participates in community events and forums.
  • Management and Staff of Panezski Artisan Distillery prides ourselves as being responsible community citizens in the local business community and the community as a whole.